friendly staff with great access to parks and downtown

I had a pleasant stay where the friendly staff made check-in a breeze, and the hotel’s proximity to Boone Park, just about 4 km away, made my weekend strolls enjoyable as I soaked in the views.

Staff was friendly and accommodating.

My experience was far from pleasant. The room had an unpleasant smell, making it hard to relax. Additionally, there were several cleanliness issues, including stains on the floor. The breakfast selection was limited and ended too early at 9 AM, which was frustrating for my family.

The staff was very friendly and helpful, which kept my spirits up during an otherwise rough stay. We were within easy traveling distance to Everbank stadium for the Georgia-Florida game, that was a plus.

It wasn't cheap, but given the conditions, it felt more like a fool's bargain.

Just a fitting option for a getaway in Jacksonville with reasonable price. Checking in was smooth and the staff were friendly. Bring your own toiletries just in case, as the bathroom cleanliness could be better.

We had a quick stay and really enjoyed lounging by the outdoor pool and unwinding in the leisure room. The comfortable bed was a highlight, though the breakfast options could've offered a bit more variety. Overall, I’d suggest checking in early to get the best poolside spots! 🏊‍♂️

I enjoyed my stay here! The spacious, quiet room was nice, and I loved the comfortable bed. The breakfast options were decent, especially the hot bar. I'd recommend staying here again.

The hotel staff provided friendly service, and the beds were comfortable. However, the first room had an unpleasant odor and was not clean, prompting a room change. The second room, while better, still had signs of neglect with chipped furniture and stained carpet. The overall atmosphere felt uninviting, making the stay less enjoyable than expected.

Great option for a hurried visit

Comfortable bed, clean room with air conditioning, perfect for a quick stay to explore the city after an easy check-in with great customer service at the front desk and close proximity to the airport.

Y'all, the dining at Cross Creek Barbeque & Steakhouse is finger-lickin' good—those ribs hit the spot! And the staff? Super friendly, making you feel right at home. Plus, the location is great for exploring. Can't ask for much more!

Alright, here's the tea, our room got switched last minute, which cramped our style. And that breakfast? Could use some scrambled eggs rather than just the same ol' options.

The Sleep Inn & Suites Jacksonville West had a lovely, welcoming atmosphere with clean and accessible communal areas, making it easy for me to navigate throughout my stay. The staff were incredibly helpful, truly caring about my comfort.

More comfortable seating in common areas, please.

The hotel had a lovely, welcoming atmosphere with clean, accessible areas, making it easy to navigate. The staff were incredibly helpful, showing genuine care that made me feel right at home throughout my stay.

More comfortable seating in common areas, please.

Checked into a King Room and it was pretty clean, but the mattress was way too soft for my liking. The bathroom was alright and had enough space to move around. It just didn’t feel as fresh as I’d hoped. Plus, parking was a bit of a hassle, had to park at the gas station next door when the lot filled up. Overall, decent for a night, but not my favorite stay.

Had a great time with friends! The room was clean, and we loved the complimentary breakfast. We visited the local amusement park and took a stroll by the river. Just a heads up, no early check-in without a fee. Highly recommend it for group trips!

Had some trouble checking in because of a fee for early arrival.